Refund Policy

14-day cooling-off on new subscriptions; cancel anytime in your dashboard.

Last updated: 9 May 2026.

1. Statutory cooling-off

If you sign up to a subscription you have a 14-day right to cancel for a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provided you have not yet substantially used the service in that period. After the 14 days, cancellation stops the next billing cycle but doesn't refund the current one.

2. Money-back guarantee

On top of your statutory rights we offer a discretionary refund where the service hasn't worked for you — for example, the AI failed to produce a usable output, the document didn't download, or the feature you bought clearly didn't function. We don't refund because the appeal was unsuccessful, the recipient disagreed, or the regulator ruled against you — that's outside our control.

3. How to ask for a refund

Email us with your account email and we'll process the refund to your original payment method within 14 days.

Send refund requests to george@bloorengineering.com with: your account email, the order or invoice reference, and a one-line description of what went wrong.

4. What we don't refund

• Outcomes that are not in our gift (a third party's decision, a regulator's ruling, a tribunal outcome).
• Charges incurred more than 6 months ago.
• Subscription periods you have substantially used (e.g. you generated dozens of documents on the plan in question).
• Chargebacks raised without first contacting us — please give us the chance to fix it.

5. Disputes

If we can't agree on a refund, you can raise the matter with the relevant alternative dispute resolution body, or with your card provider. We are governed by the law of England and Wales.